Learn about Shipping and Handling for pet products. Find details on shipping rates, delivery times, order processing to ensure a smooth shopping experience.

Shipping and Handling: Customer Satisfaction

First, we will discuss about order fulfillment section.

ORDER FULFILLMENT

We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). But some products we need to ship from outside. It might take 1 week. We will let you know through email if it takes any additional time for transit.

Shipping rates are calculated at checkout and are based on weight.

We use via different delivery methods. Order is shipped in the order they are received throughout the work week. If part of your order contains an item that is backordered, we may ship items separately. You will be notified via email if we do this to get prior approval.

Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by USPS, we no longer have any control of the whereabouts of the package. 

You can track your orders via the tracking number provided when your order is fulfilled when you login to your account.

LOST / MISSING / STOLEN PACKAGES

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf, or it was misdelivered.

We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information or by submitting a Missing Mail Search Request online.

If you need assistance filing the claim, please email us at info@dreamhomeheaven.com

FREE SHIPPING

We offer Free Shipping on orders $49.99+ for delivery to addresses in all over the world.