Find answers to common pet-related questions in our Frequently Asked Questions (FAQ) section. Get helpful info on pet care, products, shipping, return and more.
Frequently Asked Questions: For All Customers
General Information
How do I register?
Website – To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.
How do I reset my password?
To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.
Is it necessary to have an account to shop on Dream Home Heaven?
No, you do not need to have an account to shop on Dream Home Heaven. But we do recommend you have yourself registered with us to avail offers, discounts, and promotional store credits.
How do I contact you?
You can contact us on email: info@dreamhomeheaven.com; Monday to Saturday (10 am – 6.30 pm) Est time. We’d love to help you with your queries.
Order Related Questions
How do I know once my order is confirmed?
Once your payment is authorized and your order is completed, you will receive an email from Dream Home Heaven confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
What is the estimated delivery time?
The delivery time varies from cities to cities. Please read our shipping and handling section for more information.
I placed an order twice. What I can Do Now?
In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.
Shipping Related Questions
Are there any shipping charges?
We do not charge any shipping fees if you purchase $49.99 or above. If you purchase below that amount, we charge shipping fees depending on the location.
Can I book an order for delivery to more than one address?
Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. If you have discount for those orders, please send us email about the issues, we will love to take care of it.
